ORDER & SIZING
PAYMENT
DELIVERY
REFUND/ EXCHANGE
There are three ways of ordering your MOVA product:
We’re located in the Cra 27a bis # 61c -06. 111211 Bogotá, Colombia. We will attend you from Monday to Saturday between 10:00am and 19:00pm.
Through our pre-order system, we can guarantee the best price and the best quality. You literally save money because we don´t need a stock or retailers and can work more efficiently. Additionally, it permits us to make big productions that allow us to get better prices for high-quality supplies.
And in the meantime between your order and the delivery, you receive updates about the project. You gain insights about the whole production process and have the possibility to give us ideas and suggestions on how to improve the product.
To fulfill the payment process using PayU, you will have to fill a field (“Identification » or « Documento de identificación » if you have the page in spanish) which ask for your passport number.
We know that you’re not used to that, but don’t be afraid. It’s requiered by colombian law and it’s only used to pay taxes.This process is automatic and we don’t use or store this data.
If you´re not sure which size you need, don´t worry! We provide a sizing guide where you just have to fill in your measurements and the system figures out which size you need. Click here to calculate which size should be your MOVA product.
still not sure? DO NOT HESITATE TO SEND US YOUR MEASUREMENTS
(Size/Weight/Chest/Waist/Hip – or the measurements of your favorite jacket as depicted here)
to family@movacycling.com
or through WhatsApp : +57 319 329 92 39.
Raul will be there for you.
Off course! You just unpacked your product and the size doesn’t fit, you don’t like the color or it has a problem, we will change it!
To begin processing a change please get in touch with us at: family@movacycling.com
We would need this info:
Once approved follow the instructions provided to ensure proper delivery.
Note: Please do not ship any product without the proper return labels. Failure to do so may result in a delay/forfeiture of your change. Please note that it can take up to 2 weeks to process your change once we receive the items back.
Yes! If you purchased a product from our website (movacycling.com) and are not happy with it, you may return it within 15 days of your purchase for a full refund. Check out our refund policy.
Yes you can! Add the other product(s) you would like to get to your cart before going to Checkout.
And if you would like to buy a lot of MOVA products, contact us through WhatsApp or email (+57 319 329 92 39 / family@movacycling.com). As we will save money by shipping only one big package, we should be able to make you a nice discount.
You can pay online using:
-PayPal
-PayU for credit cards and wire transfers.
If you have any doubts about how to use those platforms, contact Raul through WhatsApp (+57 319 329 92 39) or write an email to family@movacycling.com
In order to offer you the possibility of a secure and flexible payment by credit card we work together with PayU (https://www.payulatam.com/co/).
PayU accepts:
-Visa
-MasterCard
-American Express
-Diners Club
-Codensa.
Yes, you can! We accept both ways of payment to provide you more flexibility and safety.
The safety of your payment is guaranteed either by payu or by paypal depending on which way of payment you opt for. We chose to work with those two providers because of their reputation. In the business for years, those are well known providers which are using the latest encryption techniques. Your payment and personal information are safe.
We´re working together with DHL what implies that your product generally gets delivered within three working days once shipped. You automatically get a tracking number as soon as the packet is handled to DHL.
Nevertheless, since we don´t always have a stock it takes us sometimes a bit longer to be able to ship our products, as we have to produce them first. In this case, the shipping date is indicated on the product page. We assure you that we always make our best to get your order ready to ship as soon as possible.
In a case of a pre-order, the delivery date is indicated on the product page. Nevertheless, some unforeseen events might occur in the production process. If they cause any delay in the shipping date, we will inform you by email and publish news on our social networks.
No! There are no hidden or additional costs!
The price you´ve paid includes shipment, delivery, taxes and co.
Yes, of course!
To begin processing a change please get in touch with us at: family@movacycling.com
We would need this info:
Once approved follow the instructions provided to ensure the proper delivery.
Note: Please do not ship any product without the proper return labels. Failure to do so may result in a delay/forfeiture of your change.
Please note that it can take up to 2 weeks to process your change once we receive the items back.
You would need to pay the return but we´ll send you the new product for free.
Yes! If you purchased a product from our website (movacycling.com) and are not happy with it, you may return it within 15 days of your purchase for a full refund. Check out our refund policy.
Of course, if your product shows any defects we´ll exchange it for you or you can also get your money back.