HOW DO WE RESPECT YOUR PRIVACY?
HOW DO WE RESPECT YOUR PRIVACY?
When you purchase products through our website, we collect your name and shipping address, as well as phone number and email address. All of these pieces of information are necessary to have in order to ship your order. We do not share any of your contact information with anybody other than our 3rd party order fulfillment vendors (see “Do we disclose any information to outside parties?” below). We have been working with DHL and 472 until now. Although you may submit credit card information at the time you make a purchase, MOVA does not collect or store that information. All credit card transactions are entirely handled by Paypal.
After you've added products to your cart and started the checkout process, we collect the information that you type into those checkout fields. Namely, we collect your email address and the total dollar amount of your cart. We use this information to send an automated email if you do not complete the checkout process. This email contains a link for you to contact us in case there is anything we can help you with.
When you fill out the form on our Contact or Support page we record all the information you provide us in Zendesk. Zendesk is a 3rd party tool that helps us provide better service to our customers. The information stored in our Zendesk account is only accessible by the MOVA team, and it is never shared with anybody else.
If you signup or opt in to the MOVA Newsletter we will collect your name and email address for the purposes of sending you occasional updates about our company. We will never share or sell this information to anybody without your consent, and you can unsubscribe at any time.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Our 3rd party business partners include:
Paypal (www.paypal.com) – Paypal allows us to sell products on our website by giving customers the ability to pay MOVA via credit card.
Shippo (https://goshippo.com/) – Shipstation is an online order fulfillment service that we use to print shipping labels and process all shipments that come in through our website.
DHL (www.dhl.com) – DHL manages our international shippings made from MOVA Cycling website.
Zendesk (www.zendesk.com) – Zendesk is an online tool that helps us provide better service to our customers by letting us manage all customer inquiries in one place.
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
We are in compliance with the requirements of COPPA (Childrens' Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Please also visit our Legal Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.
This policy was last modified on 1/28/2014
Carrera 27A Bis # 61C - 06, Bogotá, Colombia
|COOKIE NAME||COOKIE DESCRIPTION|
|CART||The association with your shopping cart.|
|CATEGORY_INFO||Stores the category info on the page, that allows to display pages more quickly.|
|CURRENCY||Your preferred currency|
|CUSTOMER||An encrypted version of your customer id with the store.|
|CUSTOMER_AUTH||An indicator if you are currently logged into the store.|
|CUSTOMER_INFO||An encrypted version of the customer group you belong to.|
|CUSTOMER_SEGMENT_IDS||Stores the Customer Segment ID|
|EXTERNAL_NO_CACHE||A flag, which indicates whether caching is disabled or not.|
|FRONTEND||You sesssion ID on the server.|
|GUEST-VIEW||Allows guests to edit their orders.|
|LAST_CATEGORY||The last category you visited.|
|LAST_PRODUCT||The most recent product you have viewed.|
|NEWMESSAGE||Indicates whether a new message has been received.|
|NO_CACHE||Indicates whether it is allowed to use cache.|
|PERSISTENT_SHOPPING_CART||A link to information about your cart and viewing history if you have asked the site.|
|STF||Information on products you have emailed to friends.|
|STORE||The store view or language you have selected.|
|VIEWED_PRODUCT_IDS||The products that you have recently viewed.|
We know it's not easy to choose the size of your jacket! Relax :) We are here to help you in your mission to ride more bicycle. In any case, feel free to shout us an email at firstname.lastname@example.org or chat with us to get more information.
Moreover, we have a FREE EXCHANGE & REFUND POLICY
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