Privacy Policy
We hold the highest respect for your privacy at MOVA and we know that you care how information about you is used and shared. This notice is describes our privacy policy. By visiting movacycling.com and/or movacyclingjacket.com, you are accepting the practices described within.
WHAT INFORMATION DO WE COLLECT, AND HOW DO YOU OPT OUT?
CREDIT CARD PROCESSING VIA PAYPAL OR PayU LATAM
When you purchase products through our website, we collect your name and shipping address, as well as phone number and email address. All of these pieces of information are necessary to have in order to ship your order. We do not share any of your contact information with anybody other than our 3rd party order fulfillment vendors (see “Do we disclose any information to outside parties?” below). We have been working with DHL and 472 until now. Although you may submit credit card information at the time you make a purchase, MOVA does not collect or store that information. All credit card transactions are entirely handled by Paypal.
GOOGLE ANALYTICS
We use Google Analytics to track the volume and type of traffic that comes to our website. When you access this website Google may collect information such as cookies, IP address, search keywords, session length, browser type, page views and number of visits. None of this information is personally identifiable, and is subject to Google’s Privacy Policy. You have the option to opt out of our Google Analytics by opting out in your Ads Control Panel or in the global ad network privacy. You can also install the Google Analytics Opt-out Add-on in your browser.CART ABANDONMENT EMAILS VIA SHOPIFY
After you've added products to your cart and started the checkout process, we collect the information that you type into those checkout fields. Namely, we collect your email address and the total dollar amount of your cart. We use this information to send an automated email if you do not complete the checkout process. This email contains a link for you to contact us in case there is anything we can help you with.CONTACT US FORM AND ZENDESK
When you fill out the form on our Contact or Support page we record all the information you provide us in Zendesk. Zendesk is a 3rd party tool that helps us provide better service to our customers. The information stored in our Zendesk account is only accessible by the MOVA team, and it is never shared with anybody else.MOVA NEWSLETTER
If you signup or opt in to the MOVA Newsletter we will collect your name and email address for the purposes of sending you occasional updates about our company. We will never share or sell this information to anybody without your consent, and you can unsubscribe at any time.HOW DOES GOOGLE ANALYTICS WORK?
Google Analytics is Google’s web analytics tool that helps website owners understand how their visitors engage with their website. Google Analytics collects information anonymously, and much like examining footprints in sand, it reports website trends without identifying individual visitors. Analytics uses its own cookie to track visitor interactions. The cookie is used to store information, such as what time the current visit occurred, whether the visitor has been to the site before, and what site referred the visitor to the web page. Google Analytics customers can view a variety of reports about how visitors interact with their website so they can improve their website and how people find it. A different cookie is used for each website, and visitors are not tracked across multiple sites. Analytics requires that all websites that use it must update their privacy policy to include a notice that fully discloses the use of Analytics. To disable this type of cookie, some browsers will indicate when a cookie is being sent and allow you to decline cookies on a case-by-case basis. In addition to declining cookies, you can also install the Google Analytics Opt-out Add-on in your browser, which prevents Google Analytics from collecting information about your website visits.HOW DO WE PROTECT YOUR INFORMATION?
Content on our site is hosted by Shopify, who uses industry-standard data security practices. You can learn more about their security practices on the Shopify Privacy Policy.DO WE DISCLOSE ANY INFORMATION TO OUTSIDE PARTIES?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.Our 3rd party business partners include:
Paypal (www.paypal.com) – Paypal allows us to sell products on our website by giving customers the ability to pay MOVA via credit card.Shippo (https://goshippo.com/) – Shipstation is an online order fulfillment service that we use to print shipping labels and process all shipments that come in through our website.
DHL (www.dhl.com) – DHL manages our international shippings made from MOVA Cycling website.
Zendesk (www.zendesk.com) – Zendesk is an online tool that helps us provide better service to our customers by letting us manage all customer inquiries in one place.
THIRD PARTY LINKS
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.CHILDRENS ONLINE PRIVACY PROTECTION ACT COMPLIANCE
We are in compliance with the requirements of COPPA (Childrens' Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.ONLINE PRIVACY POLICY ONLY
This online privacy policy applies only to information collected through our website and not to information collected offline.TERMS AND CONDITIONS
Please also visit our Legal Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.YOUR CONSENT
By using our site, you consent to our web site privacy policy.CHANGES TO OUR PRIVACY POLICY
If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.This policy was last modified on 1/28/2014
CONTACTING US
If there are any questions regarding this privacy policy you may contact us using the Contact/Support form on our website or by sending a letter to the following address:Carrera 27A Bis # 61C - 06, Bogotá, Colombia
COOKIES WE COLLECT
The table below lists the cookies we collect and what information they store.| COOKIE NAME | COOKIE DESCRIPTION |
|---|---|
| CART | The association with your shopping cart. |
| CATEGORY_INFO | Stores the category info on the page, that allows to display pages more quickly. |
| CURRENCY | Your preferred currency |
| CUSTOMER | An encrypted version of your customer id with the store. |
| CUSTOMER_AUTH | An indicator if you are currently logged into the store. |
| CUSTOMER_INFO | An encrypted version of the customer group you belong to. |
| CUSTOMER_SEGMENT_IDS | Stores the Customer Segment ID |
| EXTERNAL_NO_CACHE | A flag, which indicates whether caching is disabled or not. |
| FRONTEND | You sesssion ID on the server. |
| GUEST-VIEW | Allows guests to edit their orders. |
| LAST_CATEGORY | The last category you visited. |
| LAST_PRODUCT | The most recent product you have viewed. |
| NEWMESSAGE | Indicates whether a new message has been received. |
| NO_CACHE | Indicates whether it is allowed to use cache. |
| PERSISTENT_SHOPPING_CART | A link to information about your cart and viewing history if you have asked the site. |
| STF | Information on products you have emailed to friends. |
| STORE | The store view or language you have selected. |
| USER_ALLOWED_SAVE_COOKIE | Indicates whether a customer allowed to use cookies. |
| VIEWED_PRODUCT_IDS | The products that you have recently viewed. |