REFUND


NEED A REFUND?

Refund Policy

You ordered a product and want a refund?
No worries, we have you covered.

Please, do not abuse this functionality by making sure you checked the sizing guide.

If you purchased a product from our website (movacycling.com) and are not happy with it, you may return it within 14 days of your purchase for a full refund.

No questions asked.

To begin processing a return please get in touch with us at: family@movacycling.com

We would need this info:

1. Email you used to buy  
2. Order Number
3. Order Description
4. Reason
(If the item is defective please indicate it within additional information and attach any photos.)

Once approved follow the instructions provided to ensure proper delivery.

Note: Please do not ship any product without the proper return labels. Failure to do so may result in a delay/forfeiture of your refund.

Once we receive your item(s) we will return your money, no questions asked.

Please not that it can take up to 2 weeks to process your return once we receive the items back.

We are constantly looking for ways to improve our products to better meet the needs of photographers, so we'd love it if you sent an email to family@movacycling.com and shared your feedback with us.

Exchange is easy

We have warehouse is the US, in Europe and in South America

30-days return

Once your received your product, you have 14 days to write us an email.

Online support

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FAQ

Can I exchange my product for another one if it doesn't fit?

Yes, of course!

To begin processing a change please get in touch with us at: family@movacycling.com. We would need this info:

  1. Email you used to buy
  2. Order Number
  3. Reason of the change and which other product would you like (other size / color / …)

Once approved follow the instructions provided to ensure the proper delivery.

Note: Please do not ship any product without the proper return labels. Failure to do so may result in a delay/forfeiture of your change.
Please note that it can take up to 2 weeks to process your change once we receive the items back.

Who pays the shipping costs for the exchange?

You will need to pay the return but we'll send you the new product for free.

Can I get my money back if I don't like the product?

Yes! If you purchased a product from our website (movacycling.com) and are not happy with it, you may return it within 15 days of your purchase for a full refund. Learn more about our refund policy.

Can I exchange my product or get my money back if it shows defects?

Of course, if your product shows any defects we'll exchange it for you or you can also get your money back.

Where should I return my product?

Europe & Rest of the World
Name: Evelyne Harper
Address: 6 rue d'Andoins
Zipcode: 64000
City: Pau
State: Nouvelle Aquitaine
Country: France

USA & Canada
Name: Frank Harper
Address: 10625 Ayres Avenue
Zipcode: 90064
City: Los Angeles
State: CA
Country: United States of America

Colombia and South America:
Name: Daniela Zapata Harper
Address: Cra. 27a bis # 61c - 06
Zipcode: 111211
City: Bogota
State: Bogota D.C
Country: Colombia

+57 319 329 92 39
WhatsApp

family@movacycling.com

Cra. 27a bis # 61c - 06

Sizing Guide Men & Women

We know it's not easy to choose the size of your jacket! Relax :) We are here to help you in your mission to ride more bicycle. In any case, feel free to shout us an email at family@movacycling.com or chat with us to get more information.

Moreover, we have a FREE EXCHANGE & REFUND POLICY

Try the new MOVA fit finder tool :

height (cm) : weight (kg) : sex M F