REFUND OR EXCHANGE A PRODUCT
Returns Policy
RETURNS
Returns
You ordered a product that does not fit you?
No worries, we have you covered.
Please be sure you checked the sizing guide.
If you purchased a product from our website (movacycling.com) and are not happy with it, you may return it within 30 days of receipt in a perfect condition for a full refund or an exchange.
All returns for refund or exchange should be both unwashed and unworn.
To begin processing a return please get in touch with us at: family@movacycling.com
Please provide the next information:
- Email you used to buy
- Order Number
- Purchased Items
- Reason: We are constantly looking for ways to improve our products to better meet the needs of cyclists, so we'd love it if you shared your feedback with us. (If the item is defective, please indicate it within additional information as attached photos showing the damage.)
We will provide shipping instructions to send the returned item(s) back to the nearest warehouse (Colombia - France).
Please ensure the return order is well packaged and protected from damage. For now, we are not able to provide pre paid labels.
Unless the item is defective or the product is different from your order, return shipping costs will be paid by the customer.
Exchange is easy
We have warehouse in France and in Colombia.
30-days return
Once your received your product, you have 30 days to write us an email.
Online support
We love talking to you. Send us an email or give us a call and we will support you.
FAQ
Can I exchange my product for another one if it doesn't fit?
Yes, of course!
To begin processing a change please get in touch with us at: family@movacycling.com. We would need this info:
- Email you used to buy
- Order Number
- Reason of the change and which other product would you like (other size / color / …)
Once approved follow the instructions provided to ensure the proper delivery.
Note: Please do not ship any product without the proper return labels. Failure to do so may result in a delay/forfeiture of your change.
Please note that it can take up to 2 weeks to process your change once we receive the items back.
Who pays the shipping costs for the exchange?
You will need to pay the return but we'll send you the new product for free.
Can I get my money back if I don't like the product?
Yes! If you purchased a product from our website (movacycling.com) and you may return it within 30 days of your purchase for a refund. (Less bank fees)
Can I exchange my product or get my money back if it shows defects?
Of course, if your product shows any defects we'll exchange it for you or you can also get your money back.
Where should I return my product?
Europe
Name: Evelyne Harper
Address: 6 rue d'Andoins
Zipcode: 64000
City: Pau
State: Nouvelle Aquitaine
Country: France
Colombia and Rest of the World:
Name: Daniela Zapata
Address: Cra. 27a bis # 61c - 06
Zipcode: 111211
City: Bogota
State: Bogota D.C
Country: Colombia