RETURNS


REFUND OR EXCHANGE A PRODUCT

Returns

You ordered a product that does not fit you?
No worries, we have you covered.

Please be sure you checked the sizing guide.

If you purchased a product from our website (movacycling.com) and are not happy with it, you may return it within 30 days of receipt in a perfect condition for a full refund or an exchange.

All returns for refund or exchange should be both unwashed and unworn.

To begin processing a return please get in touch with us at: family@movacycling.com

Please provide the next information:

  1. Email you used to buy  
  2. Order Number
  3. Purchased Items
  4. Reason: We are constantly looking for ways to improve our products to better meet the needs of cyclists, so we'd love it if you shared your feedback with us. (If the item is defective, please indicate it within additional information as attached photos showing the damage.)

We will provide shipping instructions to send the returned item(s) back to the nearest warehouse (Colombia - France).

Please ensure the return order is well packaged and protected from damage. For now, we are not able to provide pre paid labels.

Unless the item is defective or the product is different from your order, return shipping costs will be paid by the customer.

Exchange is easy

We have warehouse is the US, in Europe and in South America

30-days return

Once your received your product, you have 14 days to write us an email.

Online support

We love talking to you. Send us an email or give us a call and we will support you.

FAQ

Can I exchange my product for another one if it doesn't fit?

Yes, of course!

To begin processing a change please get in touch with us at: family@movacycling.com. We would need this info:

  1. Email you used to buy
  2. Order Number
  3. Reason of the change and which other product would you like (other size / color / …)

Once approved follow the instructions provided to ensure the proper delivery.

Note: Please do not ship any product without the proper return labels. Failure to do so may result in a delay/forfeiture of your change.
Please note that it can take up to 2 weeks to process your change once we receive the items back.

Who pays the shipping costs for the exchange?

You will need to pay the return but we'll send you the new product for free.

Can I get my money back if I don't like the product?

Yes! If you purchased a product from our website (movacycling.com) and are not happy with it, you may return it within 15 days of your purchase for a full refund.

Can I exchange my product or get my money back if it shows defects?

Of course, if your product shows any defects we'll exchange it for you or you can also get your money back.

Where should I return my product?

Europe & Rest of the World
Name: Evelyne Harper
Address: 6 rue d'Andoins
Zipcode: 64000
City: Pau
State: Nouvelle Aquitaine
Country: France

USA & Canada
Name: Frank Harper

Address: 10625 Ayres Avenue
Zipcode: 90064
City: Los Angeles
State: CA
Country: United States of America

Colombia and South America:
Name: Daniela Zapata

Address: Cra. 27a bis # 61c - 06
Zipcode: 111211
City: Bogota
State: Bogota D.C
Country: Colombia

+57 319 329 92 39
WhatsApp

family@movacycling.com

Cra. 27a bis # 61c - 06